| Terms and Conditions | |
| Damaged/Incorrect Shipments: | |
| All orders are carefully packed and inspected before leaving our warehouse. Should you find a problem with your order, please notify us within 5 days. | |
| Defective Merchandise: | |
| All
defective merchandise will be replaced by us within the first 30 days. After 30 days, replacements must be made directly with the publisher. We can supply phone numbers. | |
| Duplication: | |
| Purchase does not convey permission for duplication, transfer, or copy. | |
| Returns: | |
| A return authorization number is required for all returns and may be obtained by calling within 30 days of the invoice date. The return authorization number must be clearly marked on the outside of the shipping box. Packages without a return authorization number will be refused. The customer is responsible for return freight. Returns are subject to a 15% restocking fee. Certain products including but not limited to computer systems, projectors, memory, pianos, furniture, software, hardware, recording units, and other devices may not be returned if the box has been opened. All returns are subject to the sole discretion of Ventura Educational Systems. | |
| International Shipping: | |
The US Postal Service and United Parcel Service guarantee delivery but do not guarantee time of delivery. Both usually estimate 2-3 day delivery, although delivery may take longer. Shipments are insured against loss or damage. Ventura Educational Systems cannot provide reimbursement orreplacement until the shipper pays on a claim for lost or damaged shipments. In some cases claim payments require 30-60 days. Shipping rates do not include duties, taxes or other non-routine customs brokerage charges. | |
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